As a Housing Trust tenant you have now joined more than 2,500 other people who live in one of our properties. Below is some helpful information about your tenancy and some of the services and support that we can provide you. If you can’t find the answer to your question our customer service team is available from Monday to Friday from 9am – 5pm.

Get Involved

In line with our Strategic Plan 2018-2021, Housing Trust have developed a Tenant Engagement Strategy for 2018-2021.


Housing Trust’s policies are available for viewing and downloading.

Fact Sheets

Tenant fact sheets are available for viewing and downloading.

Complaints & Appeals

At Housing Trust we aim to provide a high-quality customer service which is up there with the best in Australia. And to help us to do this we love to get feedback. We have created a specific feedback form.

Need help?

If you have any questions, get in touch with the Housing Trust team today.

We’re available at 02 4254 1166 or info@housingtrust.org.au