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Policies

Housing Trust’s policies are available below. Newly updated policies are highlighted green.

  • Abandoned Premises and Uncollected Goods
  • Absence from Property
  • Affordable Housing
  • Allocations (Social Housing)
  • Antisocial Behaviour
  • Appeals
  • Appeals Form
  • Arrears Management
  • Child Protection and Wellbeing
  • Complaint Lodgement Form
  • Complaints
  • Complainant/Witness Statement for Antisocial Behaviour Complaints
  • Commencing a Social Housing Tenancy
  • Customer Service Standards
  • Death of a Tenant
  • End of Tenancy
  • Housing Transfer - Tenant Initiated
  • Housing Transfer - Housing Trust Initiated
  • Identifying and Responding to Domestic and Family Violence
  • Occupancy
  • Parking
  • Pet
  • Privacy
  • Quality
  • Rental Subsidy Fraud
  • Review of Rent Subsidies - Affordable Housing
  • Review of Rent Subsidies - Social Housing
  • Social Housing Eligibility
  • Succession of Tenancy
  • Sustainable Tenancies for Tenants with Complex Needs
  • Tenant Damage
  • Use of Premises
  • Water Charges

Property Policies

  • Maintenance

Also in this section

moving in
repairs & maintenance
Making Payments
home visits
your rights & responsibilities
tenant support
get involved
fact sheets
complaints & appeals

Need help?

If you have any questions, get in touch with the Housing Trust team today.

We’re available at 02 4254 1166 or info@housingtrust.org.au

contact us

© 2021 HOUSING TRUST. ALL RIGHTS RESERVED.

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CONTACT US

Level 7/5 Bridge Street, Coniston NSW 2500

P (02) 4254 1166

F (02) 4254 1122

E info@housingtrust.org.au

PO Box 1, Coniston NSW 2500

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Housing Trust is honoured to work on the lands of the Dharawal, Jerrinja tribal people of the Shoalhaven, and the Yuin nations. We acknowledge Aboriginal and Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on and pay our respects to Elders past, present and emerging. We recognise that their sovereignty was never ceded. Housing Trust is committed to building inclusive environments for our tenants, staff and the broader community. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.