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Policies

Housing Trust’s policies are available below.

  • Abandoned Premises and Uncollected Goods
  • Absence from Property
  • Affordable Housing
  • Allocations (Social Housing)
  • Antisocial Behaviour
  • Appeals
  • Appeals Form
  • Arrears Management
  • Child Protection and Wellbeing
  • Complaint Lodgement Form
  • Complaints
  • Complainant/Witness Statement for Antisocial Behaviour Complaints
  • Commencing a Social Housing Tenancy
  • Customer Service Standards
  • Death of a Tenant
  • End of Tenancy
  • Housing Transfer - Tenant Initiated
  • Housing Transfer - Housing Trust Initiated
  • Identifying and Responding to Domestic and Family Violence
  • Occupancy
  • Parking
  • Pet
  • Privacy
  • Quality
  • Rental Subsidy Fraud
  • Review of Rent Subsidies - Affordable Housing
  • Review of Rent Subsidies - Social Housing
  • Smoking within Multi Dwelling Complexes
  • Social Housing Eligibility
  • Succession of Tenancy
  • Sustainable Tenancies for Tenants with Complex Needs
  • Tenant Damage
  • Use of Premises
  • Water Charges

Property Policies

  • Maintenance

Also in this section

moving in
repairs & maintenance
Making Payments
home visits
your rights & responsibilities
tenant support
get involved
fact sheets
complaints & appeals

Need help?

If you have any questions, get in touch with the Housing Trust team today.

We’re available at 02 4254 1166 or info@housingtrust.org.au

contact us

© 2021 HOUSING TRUST. ALL RIGHTS RESERVED.

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CONTACT US

Level 7/5 Bridge Street, Coniston NSW 2500

P (02) 4254 1166

E info@housingtrust.org.au

PO Box 1, Coniston NSW 2500

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Housing Trust acknowledges the people of the Dharawal and Yuin nations, Cultural Custodians of the lands waters and sky where we work and provide homes. We recognise their deep connection to the coastal areas stretching from south of Sydney Harbour to beyond the Shoalhaven River and throughout the escarpment. We pay our respects to Elders past and present, acknowledging their continual care and stewardship of these lands, waters and sky throughout generations. Housing Trust extends a warm invitation to all Aboriginal and Torres Strait Islander Peoples, as we work together towards harmony on lands that were never ceded. This always was and always will be Aboriginal land.

Housing Trust is committed to building inclusive environments for our tenants, staff and the broader community. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.