Social Housing
Applying for Social Housing
Housing Trust is a Housing Pathways provider and can assist you with your Social Housing application.
Housing Pathways applications are listed on a single waiting list known as the NSW Housing Register.
Are you eligible for Social Housing?
To be considered for Social Housing you will need to meet the eligibility criteria such as demonstrated need, citizenship and income levels detailed here:
3 Steps to apply for Social Housing
Step 2
Complete your application either online via the Housing Pathways website or phone 1800 422 322 during weekdays 9am – 5pm
Step 3
Provide evidence of your identification, income and assets and information about your needs. Click here to find out the Housing Pathways Evidence Requirements.
If you need help completing the application, call Housing Trust on 02 4254 1166.
What's Next?
If you are eligible for Social Housing the wait times vary depending on availability, location, size of housing required, your needs and the comparable needs of others on the wait list.
The Department of Communities and Justice regularly publishes information on wait times. You can find the latest update here.
Find out more on the Housing Pathways factsheet.
What happens when I am offered a social housing property?
If you are eligible for Social Housing the wait times vary depending on availability, location, size of housing required, your needs and the comparable needs of others on the wait list.
- We will contact you by telephone and let you know that a property is available that we think matches your housing needs.
- We will give you a formal offer of housing by giving you the address of the property.
- You will have 48 hours to view the property, which includes the opportunity to view inside the property.
- After you have viewed the property, you will have 24 hours to decide whether you want to accept the offer of housing.
What happens if the property does not match my needs and I decide to decline the offer?
- An offer of housing is made based on your needs and the information available to us.
- If you do not wish to accept the offer we will ask you to complete an Offer Response form telling us why you think the offer was not reasonable for your situation. Your application will be suspended pending a review.
- We will write to you to inform you of the outcome of your Offer Response form.
- If your offer is deemed reasonable this will be noted in the NSW Housing Register as a ‘refused offer’. After your second ‘refused offer’ your application will be removed from the NSW Housing Register and you will need to reapply.
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Need help?
If you have any questions, get in touch with the Housing Trust team today.
We’re available at 02 4254 1166 or info@housingtrust.org.au
