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Flood Relief Directory

If you’ve been affected by the floods, below is a directory of services available to assist you. 


The pop-up Recovery Assistance Points (RAPs) which open on Thursday April 11, provide access to important support services for disaster-affected individuals, families, farmers and business owners to begin the clean-up and recovery process. 

The RAPs are located at:  

  • Thirroul District Community Centre & Library, 352-358 Lawrence Hargrave Drive 
  • Warrawong Community Centre, 7-9 Greene Street 

With the following times:  

  • Thursday – 12-7pm 
  • Friday – 10am-4pm 
  • Saturday – 9am-1pm 

Attendees can access mental health first aid and meet with a range of not-for-profits, and Government and community organisations, including: 

  • Service NSW, including Business Concierges (at North Wollongong) 
  • NSW Reconstruction Authority 
  • Salvation Army 
  • Insurance Council of Australia 
  • Telephone interpreting services 

Anyone not able to attend can contact Service NSW for remote assistance, with Customer Care specialists available on the phone via 13 77 88. 

The Australian and NSW Governments are providing affected residents with recovery support for our flood affected community. This includes support such as: 

  • Assistance for eligible residents to help meet immediate needs like emergency accommodation or small cash payments to purchase essential items generally provided from evacuation or recovery centres. 
  • Grants for eligible residents to replace lost essential household items to maintain basic standard of living. 
  • Grants for eligible residents to undertake essential structural repairs to restore their homes to a safe and habitable conditions. 

For information about government flood recovery support, please contact Service NSW on 13 77 88 or visit the NSW Government website. 

Wollongong City Council 

For those affected by the flooding we’re offering an additional, free on-call household cleanup. 

To book a priority flood cleanup, call Remondis on 1300 362 360. To help our crew, please separate your waste as best as you can on the verge of your property (where it’s safe to do so). Sort waste into individual piles: 

  • Land

  • Recycling

  • Scrap metal

  • Food and garden waste

  • Wet clothing, rugs and carpets

  • Building materials

Don’t forget to remove food waste from old fridges and containers and place in the green waste pile or in your green-lidded FOGO bin. Please be patient as it may take multiple visits for us to pick up your separated waste. This is to ensure we are disposing of waste responsibly. 

Alternatively, you can visit the tip at Whytes Gully, where the waste fees have been temporarily waived for flood-impacted residents.

Shellharbour City Council 

Shellharbour City Council has waived its waste depot disposal fees for flood-damaged waste to help the community with the costs of cleaning up from Saturday’s severe weather event. The waiver covers flood-damaged household items including furniture, vegetation, debris and other flood-related products. It does not apply to recyclable materials. 

For more information, please contact Shellharbour Council on (02) 4221 6111. 

Kiama City Council 

Council is helping residents cleaning up by waiving the gate fee for flood-damaged green waste at our Minnamurra Waste and Recycling Centre.

Our Minnamurra Waste and Recycling Centre is open 8am to 4pm, Monday to Saturday, at 446 Riverside Drive, Minnamurra.

Flood-damaged general waste, such as building materials and furniture, can be dropped off for free at the Dunmore Recycling and Waste Depot in Shellharbour (Kiama Council has no landfill site).

Kiama Council is covering the gate fee at Dunmore for general waste, for Kiama residents, until 21 April 2024.

Shoalhaven City Council 

Shoalhaven residents can dispose of flood-damaged waste free of charge at any of the Council Recycling and Waste Depots during normal depot opening days and times.

Council has decided to waive its waste depot disposal fees for flood-damaged waste effective immediately to help the community with the costs of cleaning up from the intense rain event of Friday 5 and Saturday 6 April 2024.

The full fee waiver applies until 22 April 2024. The State Government Levy portion of the fee will then continue to be waived until 30 June 2024.

The waiver covers damaged building materials, furniture, garden debris and any other flood-related products. It does not apply to recycled materials.

Visit the council website for a list of depots and operating hours.

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Housing Trust operates across the Illawarra an Shoalhaven regions in NSW.

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